Clear, professional communication is essential during critical IT events — onboarding new employees, offboarding departures, security incidents, and policy changes. Pre-built email templates ensure consistent messaging while saving administrators from drafting emails from scratch every time.
Why Use Email Templates
Templates solve several common admin communication challenges:
- Consistency — every new hire receives the same professional welcome email with complete information
- Speed — send critical notifications in seconds during security incidents
- Completeness — pre-written templates include all necessary information, reducing forgotten details
- Branding — maintain professional, branded communications that reflect your organization's standards
Essential Template Types
Welcome / Onboarding
Sent to new employees on their first day with account details, getting-started resources, IT support contact information, and links to company policies.
Offboarding Notice
Sent to managers and relevant teams when an employee departs, including data transfer timelines, account access changes, and forwarding instructions.
Security Alert
Used during security incidents to notify affected users about compromised accounts, required password changes, or suspicious activity.
Policy Change
Announces changes to IT policies — new password requirements, 2SV enforcement deadlines, or updated acceptable use policies.
Password Reset
Provides users with temporary credentials and step-by-step instructions for setting a new password and enrolling in 2SV.
Template Variables
Templates support dynamic variables that are populated at send time:
{{user.name}}— the recipient's full name{{user.email}}— the recipient's email address{{admin.name}}— the sending admin's name{{company.name}}— your organization's name{{date}}— current date
These variables ensure each email is personalized while using a standard template, integrating seamlessly with automated workflows.
Frequently Asked Questions
Can I customize the built-in templates?
Yes. All templates are fully editable. You can modify the content, add your company branding, and create new templates from scratch.
Can templates be sent automatically as part of a workflow?
Yes. Templates can be linked to workflow steps so they're sent automatically during onboarding, offboarding, or security response processes.